Privacy Policy ACE777

Ace777 collects various types of information from players to enable us to provide a safe, responsible and high-quality service. This data collection is carried out directly through the registration, deposit, withdrawal and platform usage processes, as well as automatically through industry-standard technologies.

The categories of data we collect are as follows:

Every piece of information we collect from you is used for specific, legitimate and transparent purposes. ace777 does not use your data for any purpose outside the scope stated below without first obtaining additional consent from you.

• Account Management: Creating, verifying, and managing your player account, including the KYC process to ensure compliance with legal requirements.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions on the ace777 platform accurately and securely.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account abuse, and any security threats to players or the platform.
• Customer Support: Assisting you when you contact the ace777 support team with the context needed to resolve issues quickly and accurately.
• Legal Compliance: Meeting the reporting, audit, and record-keeping obligations set by applicable laws and relevant authorities in Malaysia.
• Service Improvement: Analysing usage patterns in aggregate and anonymised form to improve the quality, usability, and performance of the ace777 platform.
• Service Communications: Sending you important notifications related to your account, security, terms updates, or changes to our services.
• Marketing (with consent): Sending promotional information, bonus offers, and the latest ace777 news — only if you have consented to receive them.

Ace777 does not share, sell or disclose your personal data to third parties except in the following situations, which are necessary for platform operations or required by law:

• Payment Service Providers: Required transaction information is shared with the payment providers we use (such as FPX, DuitNow, and e-wallets) solely to process your deposits and withdrawals.
• Game Software Providers: Minimum account information required is shared with third-party game providers integrated with the ace777 platform to enable you to play.
• Authority: ace777 will disclose personal data when required by court order, official investigation or other applicable legal requirements in Malaysia.
• Audit & Security Services: The independent audit firms we engage to verify game fairness and system security may access necessary data under strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition or asset sale, player data may be transferred to the successor entity with advance notice provided to players.

All third parties we work with are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the specific purposes defined in those agreements.

Ace777 continually invests in the most up-to-date data security infrastructure to ensure your personal and financial information remains protected at all times. The security measures we implement include:

• Data Encryption in Transit: All communications between your browser or app and ace777's servers are protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data such as financial information and identity documents is stored in encrypted form using AES-256 encryption algorithms.
• Two-Factor Authentication (2FA): Players are encouraged and able to enable 2FA for an additional layer of security on every login and withdrawal process.
• 24/7 Security Monitoring: ace777's intrusion detection system (IDS) operates around the clock to automatically detect and block any suspicious activity.
• Regular Security Audits: Security assessments and penetration testing are conducted periodically by independent cybersecurity firms.
• Structured Access Control: The principle of least privilege is enforced — each staff member can only access the data required for their role.

Ace777 uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience and understand how players interact with our services.

• Essential Cookies: Required for core platform functions such as login session authentication, betting cart, and security settings. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how pages on the ace777 platform are used so we can improve platform performance and speed.
• Functional Cookies: Remembering your preferences such as language, display settings, and login information to deliver a more personalised experience.
• Analytics Cookies: Used to understand aggregate traffic and usage patterns for internal service improvement purposes.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ace777 platform and your gaming experience.

Ace777 player personal data is stored on secure servers managed to the highest industry standards. Below are our data storage and transfer policies:

• Storage Location: Data is stored in data centres protected by multi-layered physical and cybersecurity controls.
• Retention Period: Active account data is retained for as long as your account remains active. Following account closure, core data is retained for a minimum of 5 years for legal compliance and audit purposes.
• Financial Records: Transaction and financial records are retained for a minimum of 7 years as required under Malaysia's taxation and anti-money laundering laws.
• International Transfers: Where data needs to be transferred across borders for operational purposes, such transfers are safeguarded by data transfer agreements that comply with protection standards equivalent to or higher than Malaysia's PDPA.
• Deletion Procedures: When the retention period expires or upon a valid request, data is deleted using methods that ensure it cannot be recovered.

As a data subject under Malaysia's PDPA, you have certain rights regarding your personal data held by ace777. We fully respect and facilitate the exercise of these rights:

Ace777 is a platform designed exclusively for adults aged 18 and above. We strictly do not permit individuals under the age of 18 to register or use our platform.

• Ace777 does not knowingly collect or store personal data from any individual under the age of 18.
• Our registration process includes age verification and KYC steps to ensure all players meet the required age eligibility criteria.
• If we discover that we have collected personal data from an individual under the age of 18, we will promptly delete that data and close the relevant account.

The ace777 platform may contain links to third-party websites or services such as game providers or payment processors. Please be aware that:

• This privacy policy applies to the ace777 platform only and does not cover the privacy practices of any linked third-party websites or services.
• Ace777 is not responsible for the content, privacy policies or security practices of any third-party websites.
• We encourage you to read the privacy policy of every third-party website you visit before providing them with any personal information.
• The presence of links to third-party websites on the ace777 platform does not mean we endorse or take responsibility for their content or privacy practices.

Ace777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. All amendments will be handled as follows:

• The "Updated" date at the top of this page will be revised to reflect the date of the latest amendment.
• For material changes, we will send a notification to your registered email address at least 14 days before the changes take effect.
• In-platform notifications on ace777 will also be displayed when you log in to ensure you are aware of any changes.
• Continued use of the ace777 platform after the effective date of any amendment constitutes your acceptance of and agreement to the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information. The version history of our Privacy Policy is available for your reference through ace777 support.

If you have any questions, concerns or complaints regarding this Privacy Policy or how ace777 handles your personal data, our Data Protection Officer (DPO) team is ready to assist.

• Email: [email protected] (plain text only, not a clickable link)
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the ace777 platform.
• Response Time: Privacy-related enquiries are responded to within 3 working days; data deletion requests within 14 working days.

You may also lodge a data protection complaint with the Malaysian Personal Data Protection Commissioner (PDPA Commissioner) if you believe your rights have been violated and we have failed to address it satisfactorily.